Accidental purchases or unauthorized charges

If you have made a purchase accidentally, or see an unauthorized charges, please follow these instructions to get a refund and secure your account.

iOS:

In order to get a refund, you will need to apply to Apple directly, as they handle all our monetary transactions, including refunds.

To do this, you'll need to locate the receipt. You should have received it in your e-mail but, if you can't see it, you can find it through iTunes by following the steps on this page:
https://support.apple.com/en-us/HT204088

Under the purchase in question, please click the Report A Problem link, and follow the on-screen instructions to process the refund.

The refund will be processed by Apple and please note that it may take a few business days for this to complete.

To avoid making unwanted purchases again, we recommend making your device request a password for every purchase you make, follow these steps:
General > Restrictions > Password Settings
Select "Always Require"

If you need to change your password to secure your account, please use the guidance here: https://support.apple.com/en-us/HT201355

Android:

You can apply for a refund from Google Play by following these instructions:
https://support.google.com/googleplay/answer/2479637

In some cases, our support team can also provide a refund.  Please contact us at [e-mail], or via the in-game settings.

We also recommend changing your password and also making it mandatory to input the password before any purchases can be made. To change your password preferences, please refer to these instructions:
https://support.google.com/googleplay/answer/1626831

Amazon:

Amazon handles all our monetary transactions, including refunds.

Please check over Amazon's page for unauthorised purchases, you can also ask for a refund there: https://pay.amazon.com/us/help/201212450
There's a phone number as well as a Contact Us page.

Here is Amazon's information on how to set your device to ask for a password when making purchases:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201357720

If this is already set but you need to change your password to prevent purchases then this page will help: https://www.amazon.in/gp/help/customer/display.html/?nodeId=200534170

The title is "parental controls", but it just means making a password required for any purchases.

Facebook:

For a refund, please apply to Facebook, as they handle all our monetary transactions, including refunds.

The page you need for being able to dispute any purchase made via your Facebook account is here:

https://www.facebook.com/help/contact/146600035918755

If you need to change your password to secure your account, please use the guidance here: https://www.facebook.com/help/213395615347144?helpref=topq