Why can't I make a purchase?

There are a few reasons that your purchases may not be going through.

General

Purchases may fail if your internet connection is weak. Please try again in an area with a good, stable internet connection.

 

You may have hit our daily spending limit. This spending limit is in place to prevent unwanted scenarios where a friend or family member may attempt many purchases in a row on your credit card! Simply try the purchase again the following day and it should go through just fine.

 

iOS-specific

The device's payment restrictions may be turned on. You can check restrictions in your device's settings under General > Restrictions. If you want to turn on restrictions, please check out Apple's Restriction Guide.

 

Apple's payment troubleshooting information can be found here: https://support.apple.com/en-us/HT203005

 

Android-specific

Your payment method may have been declined. Please check your connected e-mail inbox for a message from Google regarding your last purchase. You can also view your purchase history and the status of the missing purchase by following these steps from Google Play: https://support.google.com/googleplay/answer/2850369?hl=en

 

Google's payment troubleshooting information can be found here: https://support.google.com/googleplay/answer/1267137?co=GENIE.Platform%3DAndroid&hl=en